Request
Assistance.
We take every message seriously. You will receive a response within the time noted.
Response Time
24 to 72 hours on business days
Membership
Include your tier in your message
Orders
Include your order number
I
Orders & Fulfillment
Questions about your order, tracking, shipping, or a fulfillment issue. Include your order number when reaching out.
II
Membership & Private Access
Questions about TAIYE House, TAIYE Privé, or a House Noir consideration request. Include your current membership tier.
III
Everything Else
Product questions, general inquiries, press, or anything else. All messages are received and addressed.